GREAT OUTCOMES, LIMITED
Process Management in Auckland

Whether you need a complete new centre or a specialist project in one aspect of your centre, Great Outcomes can offer the services and experience to assist you. Your knowledge of the call centre industry was invaluable when it came to exploring the options available to the Department Brian Paton, DOC. Great Outcomes works with clients to improve existing service operations or build new when needed, undertaking service performance improvement and delivering best practice in service delivery environments. Our research and analysis work informs what is needed, and our implementation skills drive project management and completion to deliver advanced service operations and well trained staff. Professional Development and Training we’ll create your Learning and Development strategy, or if you already know the skills to be developed in your team, review our range of training and formats provided, then register and pay online for the course you want to attend! See our Professional Education pages or go direct to the Events calendar. L1, 18 Broadway, Newmarket, Auckland 1023 PO Box , Remuera, Auckland 1541, New Zealand. Great Outcomes works closely with our clients to create the right survey methodology and questionnaire to meet client needs and goals. Great Outcomes manages all research design, analysis, and client account management relationships including presentations and reporting. Customer Experience Monitoring Great Outcomes’ Research services can manage your end to end customer experience measurement and reporting. Great Outcomes can design and manage your customer feedback and monitoring programme to report on your service performance for customers. We use online real time tools to undertake customer experience research following actual service interactions. Self completion surveys are quick and extremely cost effective for managing individual, private responses, and to manage large data samples collected from groups such as daily post call surveys. IVR surveys can easily be integrated with a questionnaire in QuestionPro giving our clients more options on how to interact with customers for survey completion. Staff Experience Monitoring Great Outcomes’ Research services will manage your internal experience measurement and reporting. Great Outcomes is also experienced in managing internal staff survey programmes, and finds self completion surveys very effective for managing these research needs. Our Qualitative research uses appropriate research approaches for each client study including one on one interviews, focus group discussions, group facilitation, or semi structured questionnaire designs. Where necessary phone based qualitative interviews are used such as for business to business research. For large scale organisation change research we have used staff workshops and personal interviews very successfully. This research study explores Voice of the Customer VoC management practices and organisational experience in New Zealand today. Full of insightful and revealing practices and experiences of organisations across New Zealand relating to the collection, management and use of customer feedback and survey data. QuestionPro technology has cutting edge features including a wide range of survey logic and custom survey designs that can be modified according to clients’ needs, and online, detailed reporting tools. L1, 18 Broadway, Newmarket, Auckland 1023 PO Box , Remuera, Auckland 1541, New Zealand