Infodats New Zealand

Office of the Ombudsmen
Crowns in Auckland

www.ombudsmen.govt.nz
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What you should know about Office of the Ombudsmen

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This page contains information about the official information legislation and the Ombudsman's role in investigating official information complaints. the Local Government Official Information and Meetings Act we call this LGOIMA’ for short , which applies to local government agencies. The legislation allows people to request official information held by Ministers and specified central and local government agencies. The Ombudsman does not receive requests for official information, and is not subject to the official information legislation.
Click here for more information about making an official information complaint to the Ombudsman. Our Complaints Resolution Group is led by Assistant Ombudsman Priti Patel and deals with complaints about government agencies’ istrative and official information decisions. Official Information Practice Investigations focuses on investigating government agencies’ official information practices and procedures. This page provides information about making an official information complaint to the Ombudsman.
Other concerns relating to the handling of official information requests e. the transfer of requests can potentially be the subject of a complaint to the Ombudsman under the Ombudsmen Act , provided the agency in question is subject to that Act. We’ll acknowledge your complaint and keep you informed during the complaint handling process. This page provides information about the Ombudsman’s role in investigating complaints about state sector agencies. Under the Ombudsmen Act the Ombudsman can investigate complaints about the istrative acts and decisions of central and local government agencies. Before making a complaint to the Ombudsman, you should try to resolve it with the agency first.
If the Ombudsman decides not to investigate your complaint you’ll receive an explanation for that decision. If you're not sure whether the Ombudsman can investigate your complaint, call us on . The first New Zealand Ombudsman was appointed in 1962 under the Parliamentary Commissioner Ombudsman Act 1962. When the office was first established, the Ombudsman’s jurisdiction was limited to investigating complaints about central government departments and organisations. Under this Act, the Ombudsman was given the function of investigating and reviewing complaints about decisions made by Ministers of the Crown and central government agencies on requests for information.
In March 1988, the Local Government Official Information and Meetings Act 1987 came into force, giving the Ombudsman the function of investigating complaints about decisions made by local government agencies on requests for information. The agencies that come under the Ombudsman's jurisdiction under the Official Information Act include . The agencies that come under the Ombudsman's jurisdiction under the Local Government Official Information and Meetings Act include . Before making a complaint to the Ombudsman, you should try to resolve it with the agency first. We’ll acknowledge your complaint and keep you informed during the complaint handling process

It was first used in its modern sense in 1809 when the Swedish Parliament established the office of Justitieombudsman, who was to look after citizens’ interests in their dealings with government. The International Ombudsman Institute is an affiliation of more than 150 national ombudsman type institutions.
The first New Zealand Ombudsman was appointed in 1962 under the Parliamentary Commissioner Ombudsman Act 1962. New Zealand was the fourth country, after Sweden, Finland and Denmark, to establish the office of Ombudsman. When the office was first established, the Ombudsman’s jurisdiction was limited to investigating complaints about central government departments and organisations. Under this Act, the appointment of additional Ombudsmen was permitted, and the Ombudsman’s jurisdiction was significantly extended to include local government agencies.
Under this Act, the Ombudsman was given the function of investigating and reviewing complaints about decisions made by Ministers of the Crown and central government agencies on requests for information. In March 1988, the Local Government Official Information and Meetings Act 1987 came into force, giving the Ombudsman the function of investigating complaints about decisions made by local government agencies on requests for information. On 21 June 2007, the Ombudsman was designated a National Preventive Mechanism NPM under the Crimes of Torture Act COTA . COTA gives effect to New Zealand’s obligations under Optional Protocol to the Convention against Torture and other Cruel, Inhuman or Degrading Treatment or Punishment 'OPCAT' . The objective of OPCAT is to establish a system of regular and independent visits to places of detention, in order to prevent torture and other cruel, inhuman or degrading treatment or punishment

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Ombudsman, including the types of complaints the Ombudsman can investigate and the investigation process. This page contains information about the official information legislation and the Ombudsman's role in investigating official information complaints. the Official Information Act often referred to as the OIA' , which applies to Ministers and central government agencies, and. The legislation allows people to request official information held by Ministers and specified central and local government agencies. The Ombudsman’s role is to 'investigate and review' the agency’s decision or lack of decision on your request. The Ombudsman does not receive requests for official information, and is not subject to the official information legislation. Click here for more information about making an official information complaint to the Ombudsman. More information can be found in our detailed guide to Making official information requests. The Ombudsman conducts investigations in relation to state sector istration and decisions on requests for official information. Learn about the Ombudsman's role in investigating complaints about state sector agencies. The Ombudsman provides information and guidance to people who have made, or want to make, a protected disclosure. This page provides information about the Ombudsman’s role in investigating complaints about state sector agencies. Under the Ombudsmen Act the Ombudsman can investigate complaints about the istrative acts and decisions of central and local government agencies. The Ombudsman also can’t investigate complaints about Police conduct unless the complaint relates to a decision by the Police on a request for official information . provide advice on legislation, policy and practice affecting people with disabilities. Under that Act, we receive, and where appropriate, investigate complaints about the istrative conduct of state sector agencies which relate to implementation of the Convention. When investigating a complaint the Ombudsman considers whether the agency has acted reasonably and fairly. The Ombudsman does not investigate every complaint, and must establish that they have the power to investigate, and that an investigation is necessary. The Subcommittee has the same entitlements to information and access to places of detention as the NPMs. The Ombudsman handles complaints and investigates the istrative conduct of state sector agencies, including in relation to official information requests

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